1. Do Something
Most people have no idea what to say and they think silence is the best option. They don’t realize that silence is one of the most painful things bereaved people can experience. It’s never too late to express care and concern; whether it’s a week, month or even a year later.
2. Make It Personal
A handwritten note or phone call makes a huge difference. Simply tell the person, “There are no words that will make this better, but I want you to know that I’m here and I care about you.”
3. Never, ever say, “I understand,” no matter what
Even if you think you do, you don’t. Just be there to listen if the person wants to talk.
4. Replace “but” with “and”
When you put the word “but” in the middle of a sentence, you negate the first part.
For example, if someone lost a job, don’t say, “I know this is hard time right now, but I know you have the strength to figure it out.” Instead, use “and” in that sentence to make it a lot more comforting.
5. Follow up
Continue to check in with people.. weeks and months after a hardship via phone, e-mail or a note. Let them know you’re still thinking about them. It will only cost you a few seconds and possibly a stamp, but it makes an impact on someone who is most likely still suffering.
